Artikelen
Hans van der Meij, Joyce Karreman, & Michaël Steehouder (2009). Three decades of research and professional practice on software manuals for novices. Technical Communication 56 (3), 265-292. Klik hier voor samenvattingLoorbach, N., Karreman, J., & Steehouder, M. (2007). Adding motivational elements to an instruction manual for seniors: effects on usability and motivation. Technical Communication, 54(3), 343-358. Klik hier voor samenvatting
Kris S. Freeman & Jan H. Spiridakis (2009). Effect of contact information on the credibility of online health information. IEEE Transactions on professional communication 52 (2), 152-166. Klik hier voor samenvatting
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